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“Kathi worked with us on a complex, multi-phased career progression project that spanned across our entire organization. She helped us design a framework for determining gaps in our workforce and a process for creating new jobs and opportunities for new and existing key talent. Throughout the process, she established assessment tools for our employees to complete and then analyzed and synthesized heaps of data in a meaningful way. Kathi was adept to changes that occurred along the way and ensured consistency and accuracy in every aspect of our project. Bonus points was that she was lovely to work with.” Sheri Rakusin, Sr. Human Resources Consultant, Berry Appleman & Leiden LLP ”I am the executive director of Construction Career Collaborative (C3), a not-for-profit organization working to establish a skilled and sustainable craft workforce in the commercial construction industry. Along the way, I have had the privilege to work closely with Kathi Crawford as both a facilitator of our Craft Training Committee planning sessions and in a search to find C3's People Development Program Manager to manage this initiative. In both roles Kathi has excelled! As part of the process to fill the People Development Program Manager role, Kathi helped us write the job description, conduct the search and identified candidates with the highest potential of success. Not only did she screen the many applicants for this position, she absolutely brought the three best to our committee for interviews. In the end, the individual that we hired has far exceeded our expectations, and I credit Kathi for this success.
Chuck Gremillion, Executive Director, Construction Career Collaborative "Kathi is one of the most professional, well rounded and balanced leaders in the field. I have had the pleasure of working with Kathi over the last few years on talent management and organizational development projects, and she consistently received rave reviews from our clients. Kathi relates well to individuals at all levels of an organization and doesn’t hesitate to jump in to teach and mentor others. Executives and business leaders are in great hands with Kathi helping to provide solutions. I wouldn’t hesitate to work with Kathi in any capacity. She is a wonderful person, coach and consultant." Hang Bower, MHRM, Talent Management Executive "Kathi has been instrumental in the organization of the Human Resources department for our company. She has displayed not only in depth knowledge of the subject matter, but has drafted and implemented new HR strategies and presented comprehensive leadership training to our management team. Kathi has gone above and beyond the call of duty of an average consultant, and shown the willingness, passion, and motivation to help our company win with people. We are grateful for her investment into our team." Myron Smith, District Manager, BASKiNS Western Wear “Kathi's services and advice have hit the spot with us when we have been searching for the right people, at the right time, with the right experience at the right cost. She has great network connections and is a real spark plug in the Houston business community ... can't beat that! She has been a pleasure to work with ...and is only going to get better!” Winford E (Dutch) Holland, Chairman, Holland & Davis LLC "Kathi has consulted to us on critical HR components of our business and always delivered results. I would highly recommend her for generalist HR or HR legal work for any business." Ken Jensen, President, Prosource.it, North America "Kathi was instrumental in setting up the HR functions of my company. She was a trusted adviser to not only me, but my entire staff. Her ability to listen to our needs and respond with solutions that were thoughtful and tailored to our situation was invaluable. She was key in helping us gracefully navigate our way through a time of transition. I would highly recommend Kathi and People Possibilities because of the honesty, trust, and organization that they bring to the table." David Peck, CEO, David Peck Collection "Kathi is extremely knowledgeable and excelled at helping us create a Human Resources platform from the ground floor. She always listened and very quickly adapted her skills to our specific company needs. We are currently using all of the procedures and documents that she created for us and would hire her again without hesitation." Mike Catalano, Partner, Krueger & Catalano Capital Partners, LLC "My firm has contracted with Kathi Crawford to provide Human Resource support related to developing a comprehensive staff manual, as well as detailed job descriptions. Kathi exhibits competent human resource knowledge and provides well-reasoned employment policies that fit the uniqueness of our office personnel and management style. Her personable approach lends to openness from managers and staff, which yields projects that are cost- and time-efficient. I highly recommend Kathi as a HR-related consultant." Ross Radcliffe, Partner, Johnson Radcliffe Petrov & Bobbitt PLLC |
Consulting Services
One of the primary causes of poor business performance across all industries is the failure to effectively engage the workforce. Whether managing a key project, interacting with customers, executing growth strategies or navigating the changes that occur during the business lifecycle - your people can either be an asset or a liability. Are your employees a fit for your culture? Do they struggle to engage? What if you could have a level of productivity and dedication from your workforce that would boost your organization’s effectiveness and positively impact the bottom line? Many businesses tend to ignore the people side of their organization, which in fact has a significant impact on financial performance and organizational wellbeing. Engagement is not about people being happy at work. It’s about their tendency to bring their interests, skills, talents and full contribution to the table. Are you an expert at what you do, but could benefit from help with the people-related areas of your business? Could making small adjustments in this area translate into large payoffs? How We Can Help – The Power of Your People
We offer a range of value-driven customized human capital solutions that help startups and small to medium-sized businesses achieve higher productivity, better performance and increased profits. Our strategic services create a strong foundation that supports and boosts the effectiveness of your workforce, improves your business operations, and assists you through any type of transition no matter how small or large. We bring talent strategies that help define your company, take you to the top of your industry and stay there by the virtue of your workforce. Let us help you capitalize on the power of your people through a sustainable culture that can enhance success, achieve your business mission and give you the competitive edge. Consulting Offerings – How We Work
What You Can Expect Our goal is to help you define and execute solutions that are effective, profitable and enhance your company’s organizational and operational capabilities. We deliver practical recommendations and measurable results that have an immediate impact. We focus on Five Key Areas of Assessment
We provide the following consulting services based on company size as measured by the number of employees:
Success Stories – Consulting Services This Company Used Supply Chain Disruptions to Build a Stronger Company When companies correctly identify then understand how to use their Vision Statement/Declaration, it becomes a solid ‘how-to’ guide for everything — from who are our ideal clients to who are our ideal employees. For many, getting clarity on the vision leads to significant changes, which result in unforeseen benefits and profitability. To know a change is needed and then do what's necessary to find out what to change and then how to cause the change means the company has intelligent, aware, and strong leadership. Company – Spectrum Uniforms "We innovate uniformity, comfort and style with ease for people who serve the world!” Spectrum Uniforms is a family-owned business started in 1987 by Mr. Rupendra Radia. In 2019, Mr. Radia turned the company reigns over to his daughter Chandani Radia. The company and its 25 employees operate out of Houston, Texas, and serve clients globally. Primarily, Spectrum designs and manufactures high-quality customized apparel for the healthcare industry and others both locally and globally. In 2020, the company achieved a 4.5 times increase in annual revenue. It would be easy to dismiss this impressive improvement to COVID, but there is much, much more to this story. The fact is, COVID would have swiftly hurt the company had it not been prepared to handle the tremendous increase in sales. As is the case with most projects, Kathi Crawford and People Possibilities had been referred MORE>
A Leaders’ Desire To Empower Meets With Success Going from entrepreneur to CEO is a must for privately held, small to mid-sized companies who want substantial growth. It takes systems, structure and the right people doing the right things. It also takes the dedication and flexibility of a true leader who is effective and confident at building and allowing their team to soar. Company – Kelly S Mathews LLC Kelly S Mathews LLC ("KSMLLC") was founded in 2003 by Kelly Mathews. Prior to founding the firm, Kelly Mathews began her career in 1994 with a Big Four Accounting Firm. Kelly's work with the Firm centered primarily on the motor fuels tax outsourcing practice. During this time, Kelly was exposed to the federal excise tax quarterly return and related deposits and motor fuels tax returns in all 50 states. After four years, Kelly was recruited to another Big Four Accounting Firm to start their motor fuels tax practice from the ground up. Kelly remained at this Firm for over four years working exclusively in the motor fuels tax practice area. KSMLLC started with one employee, Ms. Mathews, and grew steadily over the next 10 years to a multi million dollar company with 14 employees. MORE>
Create Human Resources Infrastructure for Growing Retail Chain Taking a family retail business and ramping it up for expansion means having a team of qualified and committed people. Personnel needs for retail businesses pose a specific and ongoing challenge for management. Getting the right people in the right position and productive quickly is the key to sustained growth and profitability. Company – BASKiNS In 1972, the Baskin family opened their first store in Trinity, Texas. For working families in Texas, BASKiNS has become the place they count on for exceptional value and a friendly hometown environment. The Company’s service philosophy continues to be — “neighbors serving neighbors.” From the first store in Trinity, the Company has grown to 19 stores all across East Texas with over 250 employees and revenues in excess of $30 million. In 2004 the Baskin family sold the Company to an investment firm who kept things exactly as they were. In 2009, new ownership took over with exciting plans for the future. Addressing the human resources needs of the Company was CEO, Jack Gunion’s first task. Challenge – HR Compliance and Employee Management With 250 employees and no formal HR procedures, the Company had several critical issues to address. Additionally, employees had not been formally managed so there was frequent miscommunication and inconsistencies, which led to... MORE> Find the Right People for the Right Job for Family Owned Business Staff turnover in catering, as any industry, is high and has been for many years. Given the competitive pressures from other types of work opportunities, the difficulty in the catering industry isn't just one of finding people for the job - it is finding the right people and placing them in the right job. This was an area that Kim George, President of Catering by George, wanted to improve in her business. Company – Catering By George Catering by George is a catering company located in Houston, Texas that creates both classic and innovative menus for their clients and has done so for more than 20 years. While the business employs a small number of employees, the company often handles large catering events. It is imperative that the team works as one cohesive unit. Challenge – Employee Recruitment and Retention As Catering by George continued to grow and Kim wanted to focus her efforts in more strategic areas of the business, employee issues would often arise, mitigating progress. It was extremely challenging to find the perfect fit. If they had the qualifications, their personality often didn’t mesh well with the rest of the team. Or, if they were a good fit personality-wise, they were not always able to perform their duties. Kim was quickly becoming an HR manager, rather than the strategic business partner she desired to be. Solution – People Possibilities Effective recruitment and retention within the fast-paced catering industry is one of the key management challenges that determine whether business objectives are achieved or not. Using their unique and proprietary Employee Lifecycle Model along with many years of coaching and helping entrepreneurs and intrapreneurs feel more comfortable and confident in the employer-employee process, People Possibilities developed... MORE> Create an Employment Brand to Increase Retention for a Fortune 500 Firm When a company has issues with recruitment and turnover, the results are not only costly, but contribute to performance gaps in sales and customer service. To attract and retain talent, a company must be clear about its values, identify what type of talent is a good fit, and determine what improvements can be made to recruit and keep that talent. Company – Fortune 500 Managed Services Company This Fortune 500 Managed Services Company provides a wide range of food and beverage services, supplying more than one billion cups of coffee annually to business and industry clients at approximately 100,000 locations in North America. The Company offers Fortune 500 companies and other large and small employers a single source for office coffee service, water filtration, brand-name beverages, and food and break-room essentials. Challenge – Employee Recruitment and Retention In a competitive marketplace, employee loyalty is not a guarantee, but is an important element in creating a stable and sustainable workforce. In the business-critical sales and customer service functions, with low unemployment in the marketplace and high turnover, there were not enough candidates in the pipeline to keep up with vacancies and recruiting costs were skyrocketing. Financial targets included:
Solution – People Possibilities An employment brand was needed to specifically focus on careers and to differentiate the company from its competitors. The brand needed to be packaged in different forms so it would become a part of the culture. In order to ensure employee retention, there needed to be significant improvements in identifying career paths for employees and communicating to them how to accomplish their goals to move along this career path. The branding process and communication materials helped managers to promote the company to the best candidates and to existing employees. The branding campaign encompassed these values:
These values were the reason people came to work for the company and why they stayed. Deliverables included development of website content for external communication and the creation of marketing and training tools for front line managers and the leadership team, including:
Result – National Recognition
Set up Management Succession Plan and Create a Talent Bench Program Challenge The company needed to identify gaps in succession plan and strategize replacement. General Management replacement took too long as a talent bench program was not in place. More than 50% of regional/location management had been in their position less than two years. Solution – People Possibilities
Result – Talent Bench Upgrade and Key Positions Filled
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